Frequently Asked Questions

Tarping prevents additional water intrusion and structural damage after storms expose underlayment or decking. Immediate deployment stops interior damage to ceilings, insulation, and framing while permanent repairs are scheduled. This temporary solution is critical during high-demand periods when full repairs can't happen immediately.

PDR removes hail dents without affecting factory paint, preserving original finish and resale value. Traditional body work requires repainting, which decreases value because it's detectable in vehicle history reports. The technique uses precision tools to massage dents from behind panels, maintaining manufacturer warranty coverage.

Adjusters document missing shingles, granule loss from hail impact, wind-lifted edges, and damaged flashing. In Kentucky, wind and hail often cause bruising on shingles that isn't immediately visible but shortens roof lifespan. Proper documentation includes photos of impact points, measurements, and comparison to undamaged sections.

Damaged gutters allow water to pool near foundations, causing basement leaks and soil erosion that affects structural stability. Storm-damaged sections may pull away from fascia or develop leaks that direct water behind siding. Repairing gutters alongside roofing prevents one repair from being undermined by another failing system.

Repair addresses localized damage when most of the system remains intact and functional. Replacement becomes necessary when hail or wind affects more than 30-40% of the surface, when multiple layers already exist, or when the roof is near the end of its expected lifespan and repairs won't extend it meaningfully.

Hail claims should be filed within days, as waiting allows additional minor damage from normal use to complicate assessment. Paint oxidation and dirt accumulation can also obscure dent edges, making accurate documentation harder. Immediate inspection preserves clear evidence for adjusters and speeds claim approval.

Inspections identify membrane tears, punctures, pooling water, and seam separation common in flat and low-slope systems. Technicians check flashing around HVAC units and drains where wind damage concentrates. Documentation includes moisture readings, photos of impact zones, and assessment of whether emergency repairs are needed before full restoration.

Wind lifts shingle edges, breaking the seal and allowing water to penetrate underlayment. Once adhesive strips fail across large sections, individual shingle replacement doesn't restore the interlocking protection the system needs. Widespread seal failure accelerates deterioration even if shingles appear intact from ground level.

Claim support includes damage documentation with photos and measurements, direct communication with adjusters during inspections, and ensuring all eligible damage gets included in scope. This prevents common issues like missed interior water damage or underestimated material quantities that leave homeowners covering gaps out of pocket.

Residential shingles show bruising and granule loss, while commercial membranes develop punctures and surface cracks. Flat commercial roofs are more vulnerable to pooling water that finds new entry points through hail impacts. Commercial claims require different documentation because membrane systems need infrared or core sampling to assess hidden damage layers.